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Identity One Upgrade, Support,
Maintenance programs and
Extended Hardware Warranty programs

Identity One’s Technical Support team strives to provide all customers with the best possible service experience. We regard the success of our customers systems as a success of Identity One, and this attitude extends to our Technical Support Specialists. We strive to ensure that our customers systems are working to their satisfaction and that any issues are addressed in a timely manner.

Customers can be confident that Identity One Technical Support Specialists will troubleshoot reported issues across hardware, operating systems, databases, networks, software and peripheral devices. This exclusive support provides the foundation required to offer end-users with highly available biometric systems.

Our Support Center is equipped with the latest technology to ensure that emails and telephone calls will be directed and processed as promptly and professionally as possible. Our Technical Support Specialists are experienced in handling all types of customer support situations.

To obtain support please contact: